Frida Plumm Logo FRIDA PLUMM

Shipping & Returns

Terms of Agreement for online trading between Frida Plumm (ABN 88370970149 ) and The user of this website ("You/Your")

Our highest priority is to provide quality products and excellent personal service to our valued customers. It is important that you read and agree to the Terms & Conditions set out below prior to purchase

Ordering

All prices are listed in Australian Dollars. Frida Plumm reserves the right to change prices at any time.

Should your selected item be out of stock for any unforeseen reason, we will contact you to let you know within 2 working days to discuss a replacement, refund or alternative arrangement. Purchases made are for personal use only and must not be resold or used for commercial benefit.

Online Orders: Frida Plumm online purchases are securely processed by PayPal, however you do not need to be a PayPal member to complete the transaction. You will not be required to register as a Paypal member in order to complete the transaction. If you are already a PayPal member, you may pay using your account.

Direct Deposit: fridaplumm.com.au also accepts payment via. direct deposit into bank account for domestic sales only. Please email us directly should you wish to shop this way. Goods will be shipped once full payment is received. If you require any further information, please email us: sales@fridaplumm.com.au

Orders placed within Australia or goods shipped to an Australian residence are sub- ject to the Australian GST, which is included in the price.

International Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your local customs office about rules and regulations that may apply to you.

Shipping

Frida Plumm delivers Globally.

We value your order and aim to dispatch orders within 72 hours. Delivery time after that varies with the method of shipping.

Freight charges are calculated using our automatic freight calculator. Rates are calculated at checkout prior to purchasing.

Australia wide - all deliveries must be signed. Risk and title in the Product will pass to You upon You, or any other person in attendance at the delivery address, signing for receipt of the Product.

Delivery Times

Australia: Within 14 working days International Deliveries: Within 28 working days

The delivery times specified, are intended as an indication. Exceeding of a delivery time does not entitle the client to compensation, cancel the order or dissolve the agreement, unless the delivery time has been exceeded to the extent that it is no longer reasonable for the client be expected to maintain the agreement. The client is then entitled to cancel the order or dissolve the agreement, if necessary.

Insurance

Unless you contact us to specify that you want to pay additional for insurance, packages are by default uninsured and unfortunately we cannot assume liability for loss.

Returns

It is important to us that you are happy with your order. Please examine your purchase carefully upon receipt. We do not accept exchanges (other than faulty items) on orders shipped outside of Australia. All orders shipped outside of Australia are final.

Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Frida Plumm will pay freight/postage on delivery of the replacement item to you. If returning items the item is your responsibility until we receive it.

You must return the Product to the following address:

Frida Plumm Web Returns
17 Waterloo Road
Collingwood VIC 3066

RETURNS ON FAULTY OR DAMAGED PRODUCT Should you consider an item flawed or damaged upon delivery please contact us immediately to discuss its return and replacement. Frida Plumm will gladly repair, exchange or refund the original price.

Head Office

By Appointment Only

3 Rochester Street
Fitzroy, VIC, 3065 Australia
Phone +61 419 374 375